HELP CENTER
bridemerch faq's
ANSWERED BELOW
Frequently asked questions
WHAT IS YOUR RETURN POLICY?
Eligible U.S. orders may be returned or exchanged within 14 days of delivery. Items must be unworn, unwashed, and returned with their original tags and packaging. Accessories, gift cards, and items marked “Final Sale” are not eligible.
WHEN WILL MY ORDER SHIP?
In-stock orders placed before 12 PM ET on business days will ship the same day. Orders placed after 12 PM ET will ship the following business day.
Preorder shipping estimates are listed on each product page. If your order includes both preorder and in-stock items, everything will ship together once the preorder item is available.
HOW CAN I TRACK MY ORDER?
Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow it all the way to your door.
CAN I CHANGE OR CANCEL MY ORDER?
Once an order is placed, we’re unable to make changes or cancellations—including changes to items, sizes, quantities, or shipping addresses.
Please double-check your order details before saying “I do” at checkout.
HOW MUCH DOES SHIPPING COST?
Shipping rates are calculated at checkout based on your order and delivery address.
Eligible U.S. orders of $100 or more qualify for free standard shipping. Expedited and overnight shipping are not included.
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If your question is about an order, include your order number so Team BRIDEMERCH can help.